M4D Theatre

Understanding user’s perspectives and investing in innovation


Tue, 25 Oct: 14:30 - 15:45 CAT

Free/Open to All


MH4, Meeting Hall



Session Description

Worldwide, 274 million people need humanitarian assistance. As a result of conflict, natural hazard disasters, and increasingly severe climate shocks, the number continues to increase with millions forced from their homes. Mobile technology presents an opportunity to provide more dignified and efficient support to affected communities. To design effective solutions, humanitarian agencies must understand user needs, existing behaviours, and risks that can come with the use of digital technology.

This interactive session will present newly released cutting-edge research into how displaced people in three humanitarian contexts use their mobile phones and outline future plans and innovation funding opportunities by the GSMA in the field of digital humanitarian action. Attendees will be invited to explore research findings and listen to the experience of users in Lebanon, South Sudan and Papua New Guinea.


This work is supported by the Foreign, Commonwealth & Development Office of the United Kingdom Government.

Session Speakers

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